Terms & Conditions

1.Introduction

In these terms and conditions, “we,” “us,” and “our” refer to Advanced Fleet Signs (AFS). By using our website and services, you agree to these Terms & Conditions. These terms govern your access to our website, registration, purchases, and use of all information, tools, and services we provide.

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon being published on our website. Continued use of the website constitutes your acceptance of the revised terms. We recommend reviewing this page periodically for updates.

2.About AFS and Our Services

Advanced Fleet Signs (AFS) specializes in manufacturing Rock Board® LED Identification Signs and XCELR8® Safety Products for mining and fleet industries. All products are proudly made in Western Australia and designed to improve vehicle safety and visibility.

Please note:

• AFS is not a service provider; we strictly supply products.
• Our website enables users to register accounts, check orders, and, for approved users, apply to become a distributor with access to exclusive benefits.
• Registered users have access to additional features, including managing orders, data saving, and account details.
• Users can delete their accounts at any time through theaccount page.

3.Website Services

Our website enables users to register accounts, check orders, and apply to become a distributor.

• User Account Management: All purchases require users to log in for order tracking and account management.
• Distributor Accounts: Distributors will have access to exclusive benefits, including tier pricing.
• Cookie Consent: By using the website, users agree to the use of cookies as outlined in our Privacy Policy.

4.Site Access

To access certain features of our website, including purchasing products and applying to become a distributor, you must create an account.

Certain website features, such as order history tracking and personalised recommendations, are dependent on cookie functionality. Users who disable cookies may experience reduced functionality.

5.Registration and User Accounts

To access certain features of our website, including purchasing products and applying to become a distributor, you must create an account.

• You will receive an email to verify your account.
• You will receive a welcome email once your account has been verified.
• You will be required to provide a valid email address and password.
• You agree to provide accurate, current, and complete information during registration.
• It is your responsibility to keep your login details secure. You are responsible for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that violate these terms or provide false information.

Registered users may delete their accounts through the account page. Deletion of your account will permanently erase your data from our platform, as detailed in our Privacy Policy.

6.Product Purchases and Pricing

• All prices are listed in Australian Dollars (AUD) and excluding GST.
• Payments are securely processed through Stripe, ensuring a fast and secure checkout experience.
• Prices are subject to change without notice. If a pricing error occurs, we reserve the right to cancel your order and notify you of the error.
• Payment must be made in full at the time of purchase.
• We provide the ability to download your cart as a quote, which allows you to create a purchase order that can be submitted to us before purchasing.

Custom Products:

• Custom displays must be approved by the customer during the order process. Customers have 24 hours after order submission to modify the displayed characters. Beyond this period, a replacement part fee will apply for changes.
• Refunds or returns for custom products are only applicable in cases of manufacturing defects or damage during shipping.

7.Order Cancellations

Due to our manufacturing process and custom product nature, order cancellation policies are strictly enforced:

• Orders may be cancelled within 1 hour of placement, before production begins.
• Once an order is approved and enters our production line, it cannot be cancelled.
• For custom displays, no cancellations are accepted after the 24-hour modification window.
• If cancellation is approved, a refund will be processed within 5-7 business days.
• AFS reserves the right to charge a processing fee for cancelled orders to cover administrative costs.

8.Intellectual Property

All content, designs, images, and materials on our website, including trademarks such as Rock Board® and XCELR8®, are owned by or licensed to AFS. Use of this content without our express written consent is prohibited.

• Users may not reproduce, distribute, or modify website content for commercial purposes without prior approval.
• Any feedback, suggestions, or comments provided by users may be used by AFS for product or website improvements without compensation or acknowledgment.

9.Distributor Accounts

Approved distributors gain access to additional website features, such as exclusive pricing, promotional materials, and order management tools.

Distributor Responsibilities:

• Maintain confidentiality of pricing and promotional information.
• Ensure the correct representation of AFS products when reselling.
• Distributors who violate these terms or misrepresent AFS products may have their accounts terminated.

10.Shipping and Delivery

We deliver our products across Australia. For specific shipping times and costs, please refer to our shipping policy during checkout.

• We do not offer blind shipping: no AFS branding on packaging.
• AFS is not responsible for delays caused by third-party couriers.

11.Refunds, Returns, and Warranty

We comply with the Australian Consumer Law (ACL), which guarantees certain rights for customers.

• If your product arrives damaged or faulty, you are eligible for a replacement or refund. Please contact us within 14 days of receiving your order.
• Products must be returned in their original condition and packaging.
• We will not accept returns for products that have been installed or modified.
• We are not responsible for any damage or loss during shipping.
• Warranty claims are valid for 12 months from the date of purchase.

Custom Products:

• Custom displays cannot be returned for change of mind after the 24-hour modification window.
• Replacement parts are available for a fee if customers wish to modify their displays post-production.

12.Limitations of Liability

AFS is not liable for:

• Loss or damage caused by the misuse of our products.
• Interruptions to website access or technical errors.
• Indirect or consequential damages arising from product use.

Where liability cannot be excluded under Australian law, AFS's liability is limited to the replacement, repair, or refund of the affected product.

13.Privacy

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy.

We do not store your payment details. Payments are securely handled by Stripe, a trusted and compliant payment gateway.

By using this website, you consent to the collection, storage, and use of your personal information as described. We may use your data to send you updates, newsletters, and promotional materials. You can opt out of these communications at any time.

Key privacy aspects include:

• Account Deletion: Users can request account deletion at any time. Data will be retained for 7 days post-deletion request for account recovery purposes.
• Data Retention: After the 7-day period, all personal and order data will be permanently erased, though anonymised data may be retained for analytics.
• Cookies and Tracking: We use cookies for essential website functions, user preferences, and analytics. Users can manage cookie preferences through their account page.

14.Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time without prior notice.

15.Contact Information

For any questions or concerns, please contact us through the contact page or at:
sales@afsigns.com.au