Privacy Policy

Last Updated: January 13, 2025

At Advanced Fleet Signs (AFS), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our website, you agree to the terms outlined in this policy.

1.Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Name, company name, and contact details (e.g., email address and phone number).
  • Billing and shipping addresses.
  • Login credentials (username and password).

Account and Purchase Information

  • Order history and account preferences.
  • Company-specific tier pricing (if applicable).
  • Information provided when applying to become a distributor.

Payment Information

Payments are securely processed via Stripe. We do not store or have access to your credit card or payment details.

Cookies and Tracking Information

Cookies collect browsing behavior, such as:

  • Items added to your cart.
  • Login sessions.
  • Personalized recommendations based on previous interactions.

For more details, see our Cookie Policy.

2.How We Use Your Information

We use your personal information to:

  • Process your orders and deliver products.
  • Provide tier-based pricing and distributor benefits, if applicable.
  • Maintain your account, order history, and preferences.
  • Communicate with you about your orders or account activity.
  • Send promotional content, with your consent.
  • Improve website functionality and user experience.

3.Email Communication

We may send you emails for the following purposes:

  • Welcome Email: welcoming and confirming your registration.
  • Account Verification: A code and link to confirm your registration.
  • Order Notifications: Updates about your order status, shipping, or cancellations.
  • Promotional Emails: News, offers, or product updates, if you've opted in.

Opting Out of Promotional Emails:

You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any email. Transactional emails (e.g., order confirmations) cannot be opted out of.

4.Data Retention

We only retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Account Deletion: If you choose to delete your account through the account page, your personal data will be retained for 7 days to allow for account recovery in case of unauthorized deletion. After 7 days, all account-related data will be permanently deleted.
  • Non-Personalized Data: Some anonymized, non-identifiable data may be retained for analytics and reporting purposes.

5.Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with the following third parties:

Service Providers

  • Payment Processors: Stripe securely handles all transactions.
  • Third-Party Tools: Services such as Google Analytics that assist with website performance and user behavior tracking.

Legal Obligations

We may disclose your personal data if required by law or to protect our legal rights, users, or operations.

6.Security of Your Information

We take reasonable steps to protect your data from unauthorized access, alteration, disclosure, or destruction. Measures include:

  • Secure Socket Layer (SSL) encryption for all transactions.
  • Secure password storage using hashing techniques.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. By using our website, you acknowledge and accept this risk.

7.Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Maintain login sessions and save your cart.
  • Personalize recommendations based on your preferences.
  • Analyze website traffic and user interactions.

For details on how cookies are used and managed, see our Cookie Policy.

8.Your Rights

As a user, you have the following rights regarding your personal data:

  • Access and Update: You can view and update your personal information by logging into your account.
  • Account Deletion: You can delete your account through the account pageat any time.
  • Opt-Out: You can opt-out of promotional emails as described in Section 3.
  • Request Data: You may request a copy of the personal information we hold about you by contacting us.

9.Third-Party Links

Our website may contain links to third-party websites. AFS is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when visiting them.

10.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on this page with the last updated date indicated above.

11.Contact Us

For any questions or concerns about our Privacy Policy, please contact us through our contact page or at: sales@afsigns.com.au